Help & FAQ

It is easy to sign up to Live! Casino, simply visit the registration page and enter your details. Please note: You must be 21 years or older and be a resident of the United States of America to be a member of Live! Casino.

When entering a password for your account, for security reasons we require a minimum of 6 characters that must include:

• One Number
• One Letter

Yes. Sign up is absolutely free. Every new player is welcomed with free Virtual Credits to play with. You can use your Virtual Credits to play the Live! Casino games. If you run out of Virtual Credits don’t worry, if you log back in to your account each day, you will automatically get free Virtual Credits added to your account.

If you can't wait 24 hours or would like to add to your Virtual Credits, you can continue to buy credit packages here.

We have two different ways to sign up for Live! Casino: Full and Quick Sign Up.
Our Full Sign Up is for those who are not Live! Casino, just answer some simple questions and soon you will be on your way to play.

Our Quick Sign Up is for those who are short on time, but want the full Live! Casino experience. All you need to do is enter your email and create a unique username and password.

Every Live! Casino player has an account which contains Virtual Credits. These Virtual Credits appear as dollars ($) and are used to play the games in the Live! Casino.

If you have run out or want to purchase more Virtual Credits you can use your credit card or debit card to purchase more. All major credit cards are accepted.

No. Virtual Credits cannot be redeemed or exchanged for money or money's worth at any time. Virtual Credits are used to play the games in the Live! Casino for entertainment value only.

You can enjoy a wide range of Slot Games, Table Games, Video Poker, multiplayer Poker, Keno and other exciting games. More games are being added frequently, so make sure you come back to check out our new game releases.

All games marked with a VIP star require at least $20,000 in Virtual Credits in your Online Casino account to play. You can accumulate enough Virtual Credits playing non-VIP games or purchase Virtual Credits here to become a VIP and play in the VIP area of the Online Casino.

This site supports the following web browsers:

Windows
• Microsoft® Edge (most recent stable version)
• Google Chrome (most recent stable version)
• Mozilla Firefox (most recent stable version)

Mac
• Safari® versions 5.x, 6.x and 7.x
• Google Chrome (most recent stable version)
• Mozilla Firefox (most recent stable version)

If using another browser with this site you may experience reduced functionality of poor performance due to the limitations of that browser. We recommend using the site with the latest version of Google Chrome Browser or Mozilla Firefox web browser.

Yes. You can visit Live! Casino using a smart phone or a tablet. Download your choice of mobile gaming App from the Google Play Store (for Android devices) or from the Apple iTunes App Store (for iPads & iPhones).

Don’t worry. If you can't remember your password you can click here. If you do not receive an email to reset your password, be sure to check your spam folder.

If you are still experiencing difficulties, you can contact one of our friendly Customer Services Team at [email protected]

Our leaderboard keeps track of our players with the highest winnings. We have four leader boards showing the top winners for the day, week, table games and VIP players. The top players receive extra credits depending on their rank.

XP points, Experience Points to give them their full name, are earned by players for staking on all slot games on the site. The more players stake the faster they earn XP points and the faster they move up the XP Levels. For moving up each level the players will be awarded bonus virtual credits with the value getting progressively larger the higher the level attained. Players can also earn XP points for every game they play, so playing all the games on the site will earn the player more XP points.